FREE TRACKED SHIPPING OVER $40/£20 - 10% OFF YOUR FIRST ORDER! USE CODE 10%OFF - CURRENTLY EXPERIENCING DELAYS DUE TO COVID-19

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Shipping & Returns Policy

Shipping

Standard shipping is at a flat rate of $7 for all Australia orders. Free shipping on orders over $50.
Express delivery is available within 1-3 business days from dispatch.

Tiny Tea will take an estimated 2-3 business days to process your orders. We use Australia Post and Sendle to post your orders and they will take an estimated 3-7 business days to deliver your orders, depending on your location.

International Shipping is available. If you are an Australian customer, GST will be included in your total purchase price. No GST is charged on international orders (orders with a delivery address outside Australia). Tiny Tea is not liable for any additional duties, taxes or surcharges that you may have to pay upon delivery to your country. If you are unsure, we recommend checking with local authorities before placing your order.

Returns

How do I return or exchange an item?

We want to make sure that you are 100% happy with your items. If you’d like to make a return or exchange, please contact our customer care team via our website. Please ensure that you include your order number. 

Please note that if you wish to receive a refund for items, we do not cover the cost to return these items to us.

Items purchased online may be exchanged for another item or a Tiny Tea Gift Card. 

What is the Tiny Tea return policy?

We want you to be completely satisfied with your Tiny Tea purchase.

If you change your mind, you are welcome to return the item to us within 90 days of purchase, provided the product is in its original saleable condition and you provide a proof of purchase.

In the event that your product is faulty, does not match its description or perform its function, then a refund will be made in its original payment method or store credit will be awarded.

Please note that the cost of the initial shipping is non-refundable. If you receive a refund, the cost of the shipping will be deducted from your refund. If you received free shipping for your purchases, the handling and postage cost of $10 will be deducted from your refund. You will be responsible for paying your own shipping cost for returning your item.

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